Summary

Problem

Approach

Outcome

Reflection

BACK

MEDIQ • 2024

BACK

Making ordering easier for patients on the B2C portal

During my time working on the patient portal, I uncovered several opportunities and challenges, one of which resulted in an improvement to the ordering process.

ROLE

UX Designer / Product Designer

TEAM

PO, Developers

TEAM

PO, Developers

Interaction design

Led the UI design for the patient portal, enabling patients to browse and order products with ease.

Led the UI design for the patient portal, enabling patients to browse and order products with ease.

User testing / Interviews

Through user testing and interviews, I identified key opportunities and shared actionable recommendations with the PO.

Through user testing and interviews, I identified key opportunities and shared actionable recommendations with the PO.

An increased CSAT from
4.4. to 4.6 🚀

Over two years working on the BNL patient portal, CSAT increased from 4.4 to 4.6, and the add-to-cart event improved by 9.8% through this project.

Over two years working on the BNL patient portal, CSAT increased from 4.4 to 4.6, and the add-to-cart event improved by 9.8% through this project.

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